Necessity
Data suited to the context and limited to what is needed.
LGPDLei nº 13.709/2018
BRAZILIAN GENERAL DATA PROTECTION LAW
Respect for data. Care for people.
Clear information is part of your relationship with TransED Brasil. Learn about data subject rights and how to raise questions about the use of personal data.
Information updated on 30 October 2026
UNDERSTAND THE ESSENTIALS
Personal data is part of trusted relationships.
The LGPD, Law No. 13,709/2018, sets rules for processing information about identified or identifiable people. A person’s name, email and phone number are examples of personal data. The law covers digital processing and records in other formats.
Transparency
Clarity about purposes, information and contact channels.
Data subject rights
The ability to ask questions, make requests and seek explanations.
YOUR RIGHTS IN FOCUS
You can ask for information. And exercise your rights.
Rights depend on the context and legal provisions. Requests can be made by the data subject or a legally appointed representative, without a charge for exercising these rights.
01
Confirm and access
Ask whether your data is processed and request access to the corresponding personal information.
02
Correct information
Request updates or correction of incomplete, inaccurate or outdated data.
03
Question unnecessary processing
Request anonymization, blocking or deletion of unnecessary, excessive or unlawfully processed data.
04
Understand sharing
Request information about public and private entities with which your data has been shared.
05
Manage consent
Where processing relies on consent, learn the consequences of refusal, withdraw consent and request deletion, subject to legal exceptions.
06
Other statutory rights
Request portability under applicable rules; object to unlawful processing without consent; and seek review of solely automated decisions affecting your interests, where applicable.
DATA IN YOUR WEBSITE INTERACTIONS
See where information comes into play.
Contact and quotes
Contact, quotation and application forms are sent server-side to the responsible team with an email copy. The record includes IP and submission time.
Tracking queries
When checking a shipment, your entries are sent to the tracking service. The website does not keep them in local storage or the page address. Only access information you are authorized to view.
Browsing preferences
Language and light or dark theme can be remembered in this browser using local storage. The Cookie Policy explains these records, their retention and how to delete them.
PURPOSE, CONTEXT AND CARE
Every use of data needs a legitimate reason.
Legal bases
Depending on purpose and context, processing may rely on pre-contract steps or contract performance, legal obligations, exercise of rights or consent, among other LGPD grounds. Consent is not blanket permission for any use.
Sharing and services
Digital enquiries involve services such as email, hosting and tracking. The purpose and service used determine information flows. External destinations follow their own rules; questions about sharing can be sent to TransED.
Retention and deletion
There is no single retention period for all data. Retention must consider purpose, legal obligations and the exercise of rights. Deletion requests are assessed in light of LGPD retention exceptions.
EXERCISE YOUR RIGHTS
A clear path for your request.
Send your request to TransED Brasil’s contact channel. Identify the right you wish to exercise and describe your relationship with the company to help locate the relevant interaction.
- 01
Describe your request
Provide your name, a reply contact and the context of your request.
- 02
Verify your identity if needed
Proportionate details may be requested to prevent unauthorized access to another person’s data.
- 03
Receive assessment and guidance
The request will be assessed according to the right involved and applicable legal conditions.
Response times and conditions
Requests follow applicable legal time limits and procedures. For confirmation of processing or access, Article 19 provides for an immediate simplified reply or a full statement within 15 days, subject to relevant specific rules. Any inability to respond immediately must be explained.
FAQ
Questions that deserve clarity.
Can I ask for all my data to be deleted?
You may submit a request. Assessment considers purpose, legal basis and LGPD retention exceptions. A legal obligation may justify retaining certain records.
Must I send documents in my first email?
Start by describing your request and providing a reply contact. If identity or representation must be verified, guidance should specify the information appropriate to the context. Do not send passwords.
Where can I learn more about my rights?
Use the links on this page to consult the updated LGPD and ANPD guidance. The law also provides for petitions to the competent authority and other legally available channels.